vivo’s Advisory on Protecting Your Smartphone from UV Glue Issue

As a smartphone brand, vivo understands that modern phones are more than functional tools—they’re also reflections of personal style. With innovations like infinity displays and beautifully curved screens, vivo’s advanced smartphones offer both elegance and cutting-edge technology. However, with these advancements, screen protection has never been more crucial.

Given the edge-to-edge displays and intricate screen structures of vivo devices, not all screen protectors are compatible. Locally produced tempered glass protectors or unprofessional installation methods can sometimes cause functionality issues. In particular, the growing popularity of UV screen protectors for curved screens introduces unique risks, which we would like to highlight to ensure a safe and smooth user experience.

Risks of Using UV Glue with Tempered Glass Protectors

Using UV glue for screen protector installation, especially on curved screens, can lead to several issues, including:

• Audio Interference: UV glue may block the speaker hole, causing low sound output or audio distortion.
• Button Malfunction: Glue seepage can cause the side buttons to stick or malfunction.
• Air Bubble Interference: Air bubbles during application may cause glue to enter the receiver or side buttons, leading to noise issues or button faults.
• SIM Tray Stuck & Water Resistance Concerns: If UV glue seeps into the SIM tray, it can cause the tray to become stuck, making insertion and ejection difficult or impossible. This can also damage the sealing ring, potentially compromising the device’s water resistance.
• Aesthetic and Material Damage: UV glue can corrode the leather battery cover, leading to bulging or peeling, and damage the camera frame, causing wrinkles or paint peeling.

Therefore, vivo advises users to avoid UV glue protectors, as damage caused by improper application from unauthorized personnel is not covered under warranty. Poorly fitted protectors can interfere with sound quality, reduce touch sensitivity, and may inadvertently damage essential components. For optimal protection, vivo strongly recommends using original protective films applied by authorised vivo service centers.

To address screen protection, vivo recommends the following steps:

• Use Original Protective Films: vivo’s original screen protectors are available exclusively at authorised service centers. These protectors are custom-made for each vivo model, ensuring a perfect fit that maintains both aesthetics and performance.

• Take Precautions When Applying Tempered Glass with UV Adhesive: If using tempered glass with UV-based glue, it is essential to use the sealing film to cover and protect sensitive areas, such as the receiver, power and volume buttons, speaker, SIM card tray, and microphones, before applying any adhesive. This prevents glue from seeping into delicate areas, preserving the device’s integrity. After the protector is applied, remove the screen strip.

• Warranty Limitations: Damage from non-vivo protectors or installations done outside authorised service centers will not be covered under warranty. Choosing high-quality, model-specific protection extends the device’s lifespan and preserves functionality.

• Service Support for Screen Issues: For screen issues, vivo’s skilled service engineers are available to provide expert guidance and solutions.

vivo encourages users to make informed decisions regarding screen protection to keep their smartphones looking and performing at their best. With today’s sophisticated smartphone designs come advanced protection needs. vivo remains committed to providing a seamless smartphone experience to all users, ensuring devices continue to function optimally without compromising daily usability.