Imagine the excitement of unboxing a brand-new smartphone. The sleek design, vibrant display, and cutting-edge features of vivo smartphones promise you a thrilling user experience. But what if we told you that this is not it? There’s more to this experience, and this “more” is brought to you by us, here at vivo.

Since entering the Indian market in 2014, we have experienced substantial growth, progressing from a newcomer to serving proud owners of over 120 million vivo smartphones. This trust is built on the foundation of reliable products, extensive distribution, and unparalleled after-sales service. Our commitment to our consumers doesn’t end at the checkout counter. From the moment you purchase your device, vivo embarks on a journey with you, ensuring every step is smooth and every issue is promptly resolved.

We care with joy and strive to build lasting relationships with our consumers by offering support throughout the lifespan of our devices. To keep our service staff up-to-date, vivo uses a multifaceted training approach. Skilled trainers provide hands-on training at service centers, while tailored online modules cater to different teams. Our customer service staff, proficient in local languages, ensures easy communication and assistance for consumers.

Let’s take you on a journey of how, over the past decade, vivo has been dedicated to providing superior after-sales service, underscoring vivo’s commitment to enhancing customer satisfaction and loyalty in the competitive Indian market.

vivo’s Commitment to Minimising Downtime for Users:

We at vivo understand that a seamless experience is paramount for our users. To ensure minimal downtime and maximum satisfaction, vivo has implemented several innovative solutions:

  1. Wide Network of Service Centers: vivo boasts a robust network of over 650 service centers across more than 500 cities in India, from bustling metro cities to remote towns. This extensive network ensures that users have easy access to service, no matter where they are located.
  1. Guarantee of Genuine Spare Parts: vivo ensures the availability of high-quality, genuine spare parts, maintaining transparent pricing across India. This commitment to quality and transparency builds trust and ensures reliability in every repair.
  1. Service Day Initiatives: From the 14th to the 16th of every month, vivo offers a 10% discount on accessories, zero labor charges, complimentary back cases and screen guards (subject to availability). These Service Days makes maintenance convenient and affordable.
  1. Pick-Up and Drop Service: vivo customers can enjoy the convenience of pick-up and drop services for their devices, ensuring that repairs are handled with minimal disruption to their daily lives.
  1. 24/7 Chat Support: vivo’s contact center team is available round-the-clock, providing assistance at any time, day or night. This ensures that help is always just a call away.
  1. Extended Service Hours: On Wednesdays, service centers in all major capital cities extend their hours until 8 PM, offering more flexibility for customers who might need assistance outside of regular business hours.

How to Access vivo’s After-Sales Services:

vivo makes it easy for users to access their after-sales services with multiple convenient options:

  1. Online Support: Users can visit the vivo India official website, navigate to the “Support” section, and choose from FAQs, live chat, or email support. Follow the instructions provided by the support team for troubleshooting or further assistance.
  2. Service Center Visits: Users can locate the nearest service center using the service center locator on the vivo India website. Visit the service center during operating hours, provide your device and purchase proof to the service staff, who will then diagnose and repair your device using genuine spare parts if necessary.
  3. Pick-and-Drop Services: Users can contact vivo customer support via phone or the vivo India website to request pick-and-drop service. Provide the necessary details such as your address and device information, and a representative will schedule a pick-up time. Hand over your device to the pick-up agent, and once repaired, your device will be delivered back to you.

vivo’s after-sales services demonstrate the brand’s commitment to providing a superior end-to-end experience for users. With extensive service networks, genuine parts guarantee, comprehensive training programs, and multilingual support, vivo ensures a seamless and satisfying consumer journey.