L to R- Ashish Makwana, Anoop Singh and Chandan Kumar, our service engineers at vivo India service centers featured in this article

Imagine that you no longer have to deal with a phone that slows down unexpectedly or a battery that drains too quickly. For many users, these common issues can be incredibly frustrating. At vivo, these problems are tackled head-on by a team of dedicated service engineers who work diligently to keep your smartphone running smoothly. From replacing parts to addressing even the smallest queries, these experts ensure seamless performance of your vivo smartphone.

The skilled service engineers who serve as the foundation of vivo’s expansive network of cutting-edge service centers nationwide

This National Engineers Day, vivo spotlights the exceptional engineers who form the backbone of a robust nationwide network of state-of-the-art vivo service centers. These professionals not only excel in technical expertise but also carry a deep commitment to consumer satisfaction. Whether it’s diagnosing a complex issue or performing routine maintenance, these service engineers treat every device with care, understanding the importance it holds in the user’s life.

From cracked to flawless—watch our expert at vivo service center breathe new life into your phone

At vivo, the relationship with consumers does not end with the sale of a device—it’s just the beginning of a long-term commitment. It’s a partnership built on trust, care, and constant support. Spread across 500+ cities, vivo engineers are committed to ensuring that every consumer, whether sitting in the comfort of their home or walking into a service center, feels valued. These engineers perform over 25 System Diagnostic Assistant (SDA) quality checks on smartphones after repairs to ensure that each device is returned in perfect working condition.

Meet Ashish Makawana, currently working as a Service Engineer at vivo Service Center, Gujarat. With over 15 years of experience, Ashish has been associated with vivo for the past 9 years. He says, “I have worked at the vivo service center here in Nadiad and one thing I have adopted for my customers is to go the extra mile, no matter the query. I remember one day, a customer came in with a phone issue that seemed small, but they were clearly stressed. It wasn’t just about fixing the device; it was about taking the time to listen to them, understanding their frustration, and reassuring them. That’s something I’ve learned at vivo, it’s not just about technology but about making a difference in someone’s day. The training isn’t just limited to the technical stuff; it’s about growing as a person, too.”

Another story is that of Anoop Singh, a Service Engineer at the vivo Service Center in New Delhi. He says, “I’ve been with vivo since 2016, and what stands out for me is how every customer issue is treated as our utmost priority. Here, we believe to provide seamless and quick solutions, but also offer a personal touch which comes from listening carefully, understanding their needs, and doing our best to deliver a satisfying experience every time. Once, a customer came in with a phone that had taken a bad fall with multiple internal issues. We tried everything, but the repair would have cost nearly as much as a new device. In situations like this, instead of pushing for an expensive fix, we try to find a better option. I sat down with the customer and talked through what they needed in a phone. Something with a good camera, decent battery life, and within a reasonable budget. We looked at a few upgraded models that would suit their needs better, and in the end, they were happy to leave with a new phone that was a step up from their old one. The feeling you get when you help a worried customer leave the service center with a smile is unmatched. That’s why consumer satisfaction is at the core of everything we do.”

To keep pace with technological advancements and evolving customer expectations, vivo India continually invests in the growth and development of its service personnel. Through a blend of hands-on training sessions conducted by skilled trainers and online modules tailored to diverse needs, engineers stay at the forefront of their expertise. This comprehensive training ensures that every service interaction is not only technically sound but also warm and welcoming, creating a seamless experience for customers.

Let’s hear the experience of Chandan Kumar, another Service Engineer from the vivo Service Center in Bihar. He says, “vivo was my first job, and I’ve been here for nine years now. I started without much knowledge, but I’ve learned everything from scratch here. It’s not just about the technical skills; it’s about being part of a community that supports each other. We have regular skill upgrades, mentorship programs, and a healthy work environment where you feel valued. Knowing that there are opportunities for growth and that my work is appreciated makes a big difference. There’s a sense of belonging, and that keeps me motivated every day.”

These stories are just among the many dedicated engineers at the vivo service centers nationwide – the mettle behind every query answered with care and every challenge tackled with expert solution with meticulous craftsmanship. Their unwavering commitment ensures that each vivo device operates at its peak performance and as the festive season knocks on their door, each engineer gears up for the anticipated increase in customer visits – from storage issues to software solutions with an ultimate goal in mind, that is to deliver joy.